Skip to main content

Under pressure from the pandemic, staid bureaucracies are becoming rapid responders.

Under pressure from the pandemic, staid bureaucracies are becoming rapid responders.


Digital transformation is tough. And it’s especially tough for governments, large universities, and other public organizations.

They serve millions of people and face a gauntlet of bureaucratic, regulatory, and cultural obstacles. Not only do they need to envision how the world will be in a decade or more, they must also prove they’re on track every year to keep their programs funded.

Lately, more public sector organizations in the U.S. and abroad are rising to the challenge. One striking example is Arizona State University, the largest university in the U.S.
Closed campus, connected classrooms

During the COVID-19 outbreak, ASU was able to shift its 60,000 students to remote learning setups in a matter of days, thanks to a forced march to the cloud over the past two years.

ASU made 5,000 courses, from public speaking to nuclear engineering, available online. Between March 14 and 21, the number of daily classes and other meetings held on Zoom jumped from 603 to more than 10,000.

Pulling that off without a major hiccup was the result of a digital-technology transition that started a decade ago, says ASU Chief Information Officer Lev Gonick.

For years, the campus IT team had experimented with a variety of cloud strategies. When Gonick arrived in 2017, one of his first moves was to implement a single strategy to address all of the university’s IT needs. Since then, the team has moved hundreds of other applications to the cloud, including the learning management system for delivering classes electronically, and the student information system for tracking student’s grades, scholarship, and other data.

“Not a single major piece of that digital, remote-delivery system sits inside the campus. That gave us a pretty amazing ability to flip the switch to the cloud,” says Gonick, who notes that traffic on the old enterprise network fell to 25% of the norm as cloud-traffic spiked.

Public sector progress

A wide variety of government agencies are making similar progress in digitizing citizen services. Estonians do their taxes from a prepopulated form, rather than a blank one, and can vote and see their health records online. The governments of India, the EU, and the state of Utah are working on digital identity systems that make it easier for citizens to access public services with far fewer authentication headaches.

AI-powered chatbots help citizens get help with non-life-threatening health issues, while a virtual assistant named Roxy answers roughly 85% of the questions typically asked by callers to Australia’s Department of Human Services

The United States Digital Service, created after the disastrous launch of the healthcare.gov website in 2014, has helped several agencies rethink essential services and adopt modern software-development methodologies such as Agile and DevOps.

In light of this progress, the public sector has a long way to go. Even as many government agencies spend more than half of their budgets on obsolete legacy systems, the COVID-19 pandemic has exposed glaring weaknesses.

Stilll, Gonick remains an optimist about the digital transformation of government, if only because governments are rapidly running out of other options. Once agencies realize the benefits of cloud-based platforms and more automated, integrated workflows, he says, they won’t go back. “We’ve burned the bridge on 99% of what we do,” he says. “Anything that’s in the cloud as a result of COVID is going to stay there.”


Comments

Popular posts from this blog

N-Power: FG extends Batch C enrolment Aug 8

FG extends Batch C N-Power enrollment to August 8 Add caption The Federal Government says the enrolment for Batch C scheme of the N-Power Programme which started on June 26 will now close on August 8. Minister of Humanitarian Affairs, Disaster Management and Social Development, Sadiya Umar-Farouq, who disclosed this via  Twitter on Sunday night, said over 5 million applications have been received for the scheme. The Federal Government plans to enrol 400,000 applicants in the Batch C scheme. Batches A and B of the programme who are about to exit the programme held a rally at the National Assembly Complex last week, requesting FG to employ them as well as pay them a grant of N600,000 each. Providing an update on the development, the minister said on Sunday, “I received the news of a protest at the National Assembly by N-Power Batch A and B beneficiaries who presented a list of demands which we are reviewing and will address as practically possible. “Let me reiterate that th...

FG SURVIVAL FUND TO COMMENCE REGISTRATION FEBRUARY 9TH

MSMEs SURVIVAL FUND TO COMMENCE REGISTRATION FOR GUARANTEED OFF-TAKE STIMULUS SCHEME & GENERAL MSME GRANT     100,000 Nigerians to benefit from one-off N50,000 MSME grant  The chairman of the Steering Committee of the MSMEs Survival Fund and guaranteed Off-take Stimulus Scheme and Honourable Minister of State, Federal Ministry of Industry, Trade and Investment, Amb. Mariam Y. Katagum, has announced the commencement of the Guaranteed Off-take Stimulus Scheme and the MSME Grant portal opening from February, 9th, 2021.  The Guaranteed Off-take Stimulus Scheme according to Amb. Katagum is aimed at protecting and sustaining the incomes of vulnerable Micro and Small Enterprises by guaranteeing the offtake of their products.   According to her, a total of 100,000 Micro and Small Enterprises are to benefit from the scheme.   The total target national number of beneficiaries is 100,000. The breakdown is as follows: Lagos, 3,880; Kano, 3,280; Abia, 3,080; while t...

PRESIDENT BUHARI RECEIVES MADAGASCAN COVID-19 HERBAL “DRUG” FROM GUINEA BISSAU’S PRESIDENT EMBALO

PRESIDENT BUHARI RECEIVES MADAGASCAN COVID-19 HERBAL “DRUG” FROM GUINEA BISSAU’S PRESIDENT EMBALO President Muhammadu Buhari Saturday at the State House, Abuja, received the Madagascan native formulation against the Covid-19 pandemic, and reiterated that he will listen to science before allowing traditional or any new medicines to be administered on Nigerians. At an audience meeting with President Umaro Sissoco Embalo of Guinea Bissau who brought along with him the samples of the traditional medicine as shared to African nations by Madagascar, President Buhari said his position on all such herbal or traditional medicinal postulates had remained the same. “We have our institutions, systems and processes in the country. Any such formulations should be sent to them for verification. I will not put it to use without the endorsement of our institutions,” said the Nigerian President. On the main reason for his visit, President Embalo said having stabilized his country after the tus...